*no more pre-Christmas deliveries*
TERMS AND CONDITIONS:
Every order is accepted subject to these Terms and Conditions. EVERY ORDER IS SUBJECT TO AVAILABILITY. All transactions are in pounds sterling and our standard postage covers delivery to Mainland UK* .*We can deliver many goods internationally - please place your order and we'll contact you with the additional delivery charge. If the cost of delivery is too high, you can cancel your order before despatch. You can also e-mail us at: sales@atelier-home.co.uk.
DELIVERY
We want to ensure that your parcel arrives economically, safely, on time and is delivered to the right person. Our experience since setting up this website has helped us tweak these terms to improve our delivery service so please read carefully.
GENERAL:
Please ensure that you enter the full correct postal address. We can only deliver to the cardholder's registered address and cannot accept responsibility for any loss or damage to the goods once they have been delivered to your specified address. If despatch is delayed due to circumstances beyond our reasonable control we will notify you, but most deliveries are received within 2-5 WORKING days. At Christmas we are unusually busy, so please allow plenty of time when placing your Christmas orders for us to pack and despatch them. Whilst Christmas posting dates do apply to clothing etc, some tableware orders can take a long time to securely pack and we suggest you place orders at least 3 weeks before the busy period as orders can take up to twice as long as usual during this busy period. We can giftwrap tableware orders with prior agreement and can provide a price for this - the giftwrap service price is in place for small gifts.
If goods are undelivered due to the delivery service being unable to deliver, the full cost of delivery will apply for goods returned to us and a new delivery charge will apply. If the Post Office or courier leaves a missed delivery card, please follow the guidance on the card promptly to arrange an alternative delivery or collection from your local Post Office as we cannot be responsible for non-collection of your goods. Often an automatic timed and dated photo is taken of a front door so the courier has a record of each attempted delivery. Please don't order goods if you are planning to be away from home when they will be delivered.
DELIVERIES TO OTHER ADDRESSES:
If you are willing to accept responsibility yourself, we can deliver to other addresses including work addresses. Please note the following points:
Make sure you include the correct business name as well as the full address – especially important if you have more than one business within a building. Also, please be aware that other people may accept the delivery on your behalf and this does not guarantee their safe receipt into your possession which is why we cannot guarantee deliveries sent to any address other than your own home address.
THE LAST DATE FOR CHRISTMAS FOR FIRST CLASS PARCELS IS 20th DECEMBER. PLEASE NOTE THAT LARGER TABLEWARE ORDERS NEED TO BE PLACED MUCH EARLIER - CALL CAROLINE ON 07949 015371 FOR MORE INFORMATION.
COST OF DELIVERY:
It may not always be possible to send parcels by Royal Mail due to their size or weight. We deliver either by courier or by post to addresses in mainland UK, whichever is the least costly route. We offer a subsidised delivery charge - usually £4.95 to an address in mainland UK* (*we can deliver some goods overseas - please contact us for details on sales@atelier-home.co.uk).
For larger, heavy orders, delivery charges and lead times vary so please contact us with any queries on 07949 015371. Please note that we are unable to split deliveries when holding items on back order. Occasionally, the combination of goods or the weight of goods ordered may result in a higher delivery charge than the £4.95 default, but we will contact you in this instance with the option of agreeing to the additional charges or being able to cancel your order if you are not willing to accept the higher delivery cost.
DELIVERIES OVERSEAS:
WE HAVE MANAGED IN THE PAST TO HELP OVERSEAS CUSTOMERS WITH ORDERS, SO PLEASE JUST ORDER AS USUAL AND WE'LL CONTACT YOU TO LET YOU KNOW IF ANY ADDITIONAL DELIVERIES CHARGES ARE DUE ON YOUR ORDER - YOU CAN CANCEL YOUR ORDER IF THE COST OF DELIVERY IS TOO HIGH. OR, YOU CAN DROP US AN E-MAIL TELLING US YOUR POSTCODE/ZIP CODE AND LETTING US KNOW EXACTLY WHAT YOU MIGHT LIKE TO ORDER AND WE CAN LET YOU HAVE A DELIVERY PRICE WHICH CURRENTLY DEFAULTS TO £9.95 FOR INTERNATIONAL ORDERS (USUALLY IN THE REGION OF £10.00-£20.00 DEPENDING ON WEIGHT AND SIZE). IT IS REALLY THE SMALLER ITEMS THAT WE CAN HELP WITH - HEAVIER AND LARGER ITEMS ARE USUALLY TOO EXPENSIVE TO SHIP: SALES@ATELIER-HOME.CO.UK. PLEASE NOTE THAT CUSTOMS/TAXES/DUTIES MAY BE PAYABLE ON YOUR PARCEL - THESE ARE DUE TO BE PAID BY YOU DIRECTLY TO YOUR TAX AUTHORITY. PLEASE NOTE THAT WE ARE UNABLE TO OFFER ANY INSURANCE COVER ON BREAKABLE ITEMS SUCH AS CERAMICS AND GLASS AS OUR COURIER DOES NOT PROVIDE COVER ON SUCH ITEMS - WE WILL PACK THEM WITH CARE, BUT THEY ARE SHIPPED AT YOUR OWN RISK.
RETURNS:
As a small, independent business, we do not offer a free returns service so please read product descriptions carefully and if in doubt, please call Caroline on 07949 015371 to discuss the suitability of products to satisfy your needs - we're always very willing to help, particularly as we've noticed a huge increase in returns in 2018, where simply the 'wrong' items were ordered. All goods are carefully checked and sometimes photographed prior to posting to ensure that they are in perfect condition when they leave us. Every care is taken with packaging to ensure that your order arrives in prime condition. If you have a complaint, please contact us by e-mail immediately and always within 48 hours of receipt of the goods: Caroline@Atelier-Home.co.uk. If goods are damaged, please send a photograph of the goods still in their packaging upon receipt to: sales@atelier-home.co.uk
You may cancel your order for a full refund*, unless goods have already been despatched (*we cannot refund bespoke, special orders or made to order items).
If you wish to return goods* purchased from ATELIER Home & Garden you may return them to us in their original condition with the original packaging intact within 5 days of receipt (*doesn't apply to bespoke, special order or made to order items). Please ensure that all goods returned are very carefully packaged as we cannot refund goods that are damaged in transit and are not in resaleable condition when they arrive back with us. Refunds can sometimes take up to 30 days to process during busy periods.
For reasons of hygiene, we cannot accept returns of tableware so please read product descriptions very carefully, particularly if ordering Broste Copenhagen items - the colours and texture can vary dramatically between pieces so if you need help matching to existing pieces or wish a particular finish/colour, please call Caroline on 07949 015371 to discuss before placing your order - always happy to help!
Please carefully repack the items in their original condition and with all packaging and labels intact and send them to: ATELIER Home & Garden Ltd. Spring Garth, Back Lane, Little Ouseburn. North Yorkshire YO26 9TH.
ATELIER Home & Garden cannot be held responsible for non-receipt of returned goods or if they are damaged in transit to us. Refund of postage is only made for faulty goods and in all instances will be limited to the amount you were charged for delivery in your original order (usually £4.95). When goods are received back to us in perfect condition, we will issue a refund limited to the value of the goods. Refunds sometimes take up to 30 days.
PRIVACY POLICY:
ATELIER Home and Garden will not disclose buyers' information to third parties other than when order and delivery details are processed as part of the order fulfilment and by accepting out terms and conditions at checkout, you are automatically subscribed onto our e-mail mailing list, but can unsubscribe at any time in the future.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store our details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.
CREDIT CARD SECURITY:
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Every order is accepted subject to these Terms and Conditions. EVERY ORDER IS SUBJECT TO AVAILABILITY. All transactions are in pounds sterling and we only deliver to mainland UK.
ATELIER Home and Garden are dedicated to your total satisfaction. If you have any suggestions or comments please e-mail us at Caroline@Atelier-Home.co.uk
Our contact details are:
ATELIER Home & Garden Limited
Spring Garth, Back Lane, Little Ouseburn North Yorkshire YO26 9TH
Opening hours: We are online only at the moment, but you can call Caroline on 07949 015371
Caroline@Atelier-Home.co.uk
Website: www.Atelier-Home.co.uk
